top of page
WP.webp
PrimarySwoosh (1).png

Frequently Asked Questions

Your guide to Chemtex products, services, compliance & support 

Explore common questions about Chemtex’s water treatment solutions, sustainability practices, regulatory compliance, and customer service. 

General Questions

  • We serve a wide range of industries including food & beverage, healthcare, manufacturing, power generation, data centers, commercial buildings, and municipal water systems. 

    • Hospitals and Healthcare Facilities 

    • Hotels and Resorts 

    • Schools and Universities 

    • Office Buildings 

    • Apartment Complexes 

    • Automated & Remote Systems 

    • Manufacturing 

    • Industrial 

    • Agriculture 

    • Plating, Anodizing, and E-Coating 

    • Chip & Circuit Board Manufacturing 

    • Chemical Plants 

  • Our customers often struggle with corrosion, scaling, biological fouling, rising operational costs, water scarcity, and complex compliance regulations. 

  • Through customized programs, cutting-edge products, and expert service, we optimize system performance while reducing water, energy, and chemical use. 

  • Chemtex combines personalized service, non-proprietary equipment flexibility, advanced technical expertise, and a strong commitment to safety and sustainability. 

Product & Service Questions

  • We provide solutions for boiler water, cooling towers, closed-loop systems, wastewater treatment, secondary disinfection, and more. 

  • Our products improve efficiency, reduce maintenance costs, extend equipment life, and support regulatory compliance—all while minimizing environmental impact. 

  • We use advanced formulations designed for performance, biodegradability, and compatibility with modern treatment systems. 

  • We follow a rigorous product development process that involves market research, formulation, testing, and regulatory compliance.

  • Yes. Our team of chemists and engineers provides on-site consulting, program audits, lab testing, remote monitoring, and troubleshooting. 

Regulatory Compliance Questions

  • We design our programs around standards such as ASHRAE 188, EPA guidelines, FDA/USDA regulations, and NPDES permits. 

  • Our team monitors system performance, maintains documentation, and provides reporting tools to support audits and inspections. 

  • We continuously track updates from regulatory bodies and industry associations, adjusting our programs accordingly. 

  • Yes. Chemtex has structured protocols in place for emergency response, spill containment, and communication with regulatory agencies. 

  • We pursue certifications and accreditations relevant to the industries we serve, and ensure all programs support your sustainability and safety goals. 

268926-P560E6-911.jpg

Customer Service & Support Questions

  • We believe in long-term partnerships, not transactions. Our team is responsive, knowledgeable, and committed to solving problems quickly and effectively. 

  • By combining proactive service, clear communication, and measurable results, we foster trust and reliability. 

  • Most inquiries receive a response within 24 hours. Emergency support is available for critical issues. 

  • Yes. We offer on-site training, safety briefings, product usage guides, and webinars to keep your team informed and empowered. 

  • All feedback is logged, reviewed, and addressed promptly. We believe every customer concern is an opportunity to improve. 

Your Trusted Partner, Regardless of Industry 

We understand that every industry is unique. Chemtex has the experience and expertise to assist a wide range of clients, including: 

  • Hospitals & Healthcare Facilities 

  • Hotels & Resorts 

  • Food & Beverage

  • Schools & Universities 

  • Office Buildings 

  • Apartment Complexes 

  • Automated & Remote Systems 

  • Manufacturing 

  • Industrial 

  • Agriculture 

  • Plating, Anodizing, & E-Coating 

  • Chip & Circuit Board Manufacturing 

  • Chemical Plants & Processing

  • Automotive

Need More Information? 

Whether you're just getting started or managing a complex system, our team is here to support you every step of the way. 

Chemtex water treatment-1.webp

Success Stories

"Forty years in water treatment and analysis really showed when we hired Chemtex. Their professionalism and expertise were so far above our previous service partners. Very happy we made the switch."

Alex Y.  - CA

“Insert a quote from a real customer or client here to build trust and win over site visitors. ”

Jamie Lane

“Use this space to share a testimonial quote about the business.”

Ash Marcus

"Our cooling tower efficiency improved by 25% within the first month of switching to Chemtex. Their custom chemical blend eliminated the scale buildup that was costing us thousands in energy costs. The transition was seamless, and their 30-day follow-up
showed measurable results."

Sarah Martinez

Manufacturing Facility Manager

"Patient safety is our top priority, and Chemtex understands that. Their boiler water treatment program has kept our steam sterilization systems running flawlessly for three years. No downtime, no surprises - just reliable performance when lives depend on
it."

Dr. Michael Chen

Hospital Facilities Director

"Guest comfort can't be compromised by HVAC failures. Chemtex's closed-loop treatment has prevented costly breakdowns during our peak season. Their proactive monitoring caught a potential issue before it became a $50,000 repair bill."

Jennifer Thompson

Hotel General Manager

"FDA compliance isn't optional in our industry. Chemtex's wastewater treatment solutions helped us exceed regulatory standards while reducing our discharge costs. Their team knows food safety requirements inside and out."

Roberto Valdez

Food Processing Plant Supervisor

Managing 15 buildings across campus requires partners you can trust. Chemtex has maintained our heating systems for five years without a single deposit-related failure. Their guarantee gave us confidence, their results gave us peace of mind."

Amanda Rodriguez

University Facilities Manager

"After 20 years in chemical processing, I know good water treatment when I see it. Chemtex's analysis identified inefficiencies our previous vendor missed for years. We're now saving $75,000 annually in chemical costs alone."

James Parker

Senior Industrial Plant Engineer

"Tenant satisfaction depends on consistent HVAC performance. Since partnering with Chemtex, we've eliminated summer cooling failures and reduced maintenance costs by 40%. Their automated monitoring system gives me real-time peace of mind."

Lisa Kim

Office Building Property Manager

"Precision manufacturing demands precise water treatment. Chemtex's custom formulations protect our $2 million coating line while meeting our strict quality standards. They understand that downtime isn't just costly - it's catastrophic."

Mark Stevens

Automotive Manufacturing Director

"Our irrigation systems cover 500 acres, and scale buildup was destroying our equipment annually. Chemtex's treatment program has extended our equipment life and improved crop yield consistency. They saved our season and our budget."

Patricia Williams
Agriculture Operations Manager

"Residents expect hot water and heat - period. Chemtex's boiler treatment has eliminated emergency service calls and tenant complaints. In two years, we've gone from monthly crises to routine maintenance. That's the difference quality treatment makes."

David Foster

Apartment Complex Maintenance Supervisor

“Insert a quote from a real customer or client here to build trust and win over site visitors. ”

Jamie Lane

Chemtex water treatment-1.webp

Success Stories

"Forty years in water treatment and analysis really showed when we hired Chemtex. Their professionalism and expertise were so far above our previous service partners. Very happy we made the switch."

Alex Y.  - CA

“Use this space to share a testimonial quote about the business.”

Ash Marcus

“Insert a quote from a real customer or client here to build trust and win over site visitors. ”

Jamie Lane

bottom of page