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Frequently Asked Questions

Common questions about professional water treatment

• General Product • Service • Environment and Sustainability • Regulatory Compliance • Customer Service 

General Questions

  • We serve a wide range of industries:  If you do not see your industry here, please contact Chemtex for an assessment to see if our services will meet your need.

    • Agriculture

    • Automotive Manufacturing

    • Beverage Manufacturing

    • Breweries and Distilleries

    • Chemical Plants

    • Commercial Buildings

    • Commercial Laundry

    • Educational Institutions

    • Food Processing and Manufacturing

    • Healthcare Institutions

    • Hospitality Industry

    • Industrial Manufacturing

    • Oil, Gas and Mining

    • Paper Manufacturing

    • Pharmaceutical Manufacturing

    • Power Plants

    • Wastewater Treatment

  • Our customers face various challenges, such as scale formation, corrosion, microbial contamination, and water quality issues.

  • We offer a comprehensive portfolio of products and services, including biocides, coagulants, scale inhibitors, and corrosion inhibitors, to effectively address these challenges.

  • Our company differentiates itself through our expertise, commitment to innovation, customer-centric approach, and focus on sustainability.

Product and Service Questions

  • We specialize in the production and distribution of a wide range of water treatment chemicals, including biocides, coagulants, scale inhibitors, corrosion inhibitors, and flocculants.

  • Our products offer numerous benefits, such as improved water quality, reduced equipment downtime, increased efficiency, and cost savings.

  • We prioritize safety and sustainability by adhering to strict quality control measures, complying with environmental regulations, and continuously investing in research and development.

  • We follow a rigorous product development process that involves market research, formulation, testing, and regulatory compliance.

  • Yes, we provide comprehensive technical support services, including water analysis, process optimization, and troubleshooting assistance.

Regulatory Compliance Questions

  • We maintain a comprehensive compliance program to ensure adherence to all applicable regulations, including EPA, OSHA, and industry-specific standards.

  • We have a robust compliance management system in place to track regulatory requirements, conduct regular audits, and submit required reports.

  • We actively monitor regulatory updates and industry trends through industry associations, publications, and training programs.

  • Yes, we have a well-developed crisis management plan to address potential environmental emergencies and ensure a prompt and effective response.

  • We prioritize chemical safety through rigorous safety protocols, employee training, and emergency response procedures.

  • ISO 9001, Kosher Certified Facilities, ASSE 12080

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Customer Service and Support Questions

  • We are committed to providing exceptional customer service and support. Our goal is to meet and exceed our customers' expectations.

  • We build strong relationships with our customers through personalized service, timely responses, and a focus on meeting their specific needs.

  • We strive to respond to customer inquiries and address issues promptly. Our response times are typically within one business day.

  • Yes, we offer a variety of training programs to help our customers understand our products, optimize their water treatment processes, and ensure compliance with regulations.

  • We take customer feedback seriously and use it to improve our products, services, and overall customer experience. We investigate complaints thoroughly and take appropriate action to address the issue.

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Success Stories

"Forty years in water treatment and analysis really showed when we hired Chemtex. Their professionalism and expertise were so far above our previous service partners. Very happy we made the switch."

Alex Y.  - CA

“Use this space to share a testimonial quote about the business.”

Ash Marcus

“Insert a quote from a real customer or client here to build trust and win over site visitors. ”

Jamie Lane

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Environmental and Sustainability Questions

  • We are committed to minimizing our environmental impact through sustainable practices, reducing our carbon footprint, and promoting responsible water use.

  • We have strict procedures in place for the safe handling, storage, and disposal of chemicals, complying with all relevant regulations.

  • We implement water conservation measures, optimize water treatment processes, and invest in technologies that reduce water consumption and pollution.

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